The most information I hold on any given client is what you give me, i.e. your name, address, telephone number and email address (if applicable), along with any data related to your electrical installation such as certificates issued and photographs I may have taken for planning the job or as before/after comparisons. This information is available to me (obviously) and the bloody wife who does the book-keeping and administration. Other employees, subcontractors or service providers not specifically named here do not have access to this information. No payment details are collated or stored by Orange Electrical Contractors Ltd., so your credit card and bank account are quite safe from my end if you choose to appoint me to undertake your electrical work. Communications you receive from me may be written or verbal, but would only be directly related to your enquiry. I don’t send out marketing materials such as email offers, leaflets, vouchers, freebies, letters or any other unsolicited offers or materials and I only engage in passive advertising such as print advertisements in certain selected publications.
I suspect that few people would find it worthwhile to hack into my company in order to obtain basic client contact details and pictures of fuse boxes, but methods are in place to keep your information safe and to keep me (hopefully) on the right side of the EU General Data Protection Regulations and the Data Protection Act. Read on if you want to know what information I gather on you, where it’s kept and how you can get it removed if you’re perhaps one of those who wears a tinfoil hat and suspects the CIA are pulling my strings….
Orange Electrical Contractors Ltd. securely holds information on external databases and company computers relating to client enquiries, purchases, planned work and work already undertaken. When I say securely, I mean I use encryption methods, security procedures and approved third-party services to transmit and store business data in a way that is secure as is reasonably practicable. While all reasonable steps will be taken to ensure the ongoing security of your information, Orange Electrical Contractors Ltd will not be responsible for any breach of security unless it is the direct result of negligence or wilful neglect. That is to say, if during a hungover state I happen to leave an unencrypted copy of my customer database on a memory stick on the urine stained seat of the number 9 bus, then yes, that’s my fault. On the other hand, if a determined miscreant exploits an I.T. loophole that the likes of Microsoft haven’t yet issued a patch for in order to steal my user data, well that’s not my fault. If said miscreant points a gun at me and demands I hand over all my user data, then you can bet I’m going to give up any information I hold on you in a flippin’ nanosecond. To put your mind at rest, in the first case, I don’t use memory sticks or public transport. In the second case, we’re all of us in that same boat. In the third case, you’d do the same, but there are few guns here in Whitnash and fewer people who want to get their hands on the low-level information I hold on you, so don’t have nightmares about it.
Since January 2016, the basic details of any enquiry or confirmed booking will be held on my job tracking database (Tracker) so that a unique reference number may be assigned to it. This applies whether or not you, the client, have booked the job yourself through my self-service portal or via email, or if you have made an enquiry via other means such as telephone or text message and I have then logged it on Tracker on your behalf. The Tracker database and back-end are hosted by an American company called SupportSystem, a division of Enhancesoft. Only two employees of Orange Electrical Contractors Ltd have access to Tracker, me as the job planner, and the bloody wife who does the admin.
Since January 2017, estimates, quotations and final invoicing has been handled by a second hosted database called YourTradeBase. No client data is entered onto this database at the enquiry stage, only when a quote or estimate is authored or if an invoice is to be issued will details of name, address, contact phone number and contact email address be entered. The same two employees of Orange Electrical Contractors Ltd. have access to this data with employees of YourTradeBase permitted access only if there is a technical issue with a specific customer record which requires investigation. YourTradeBase is GDPR compliant and their notice of compliance can be found here. YourTradeBase will email you with your estimate/quotation, invoice, certificates (if applicable) and a receipt once payment is made. YourTradeBase has a messaging function for you to easily contact me in relation to any of the above documents and for you to receive emailed replies. YourTradeBase will not send you any other emails.
Both of these external databases use security and privacy practices to ensure the data held within is safe, while access to them is via SSL encryption. If you do not have (or do not want) to supply me with an email address, these database records will still exist, however any paperwork relating to your enquiry will be sent to you via the traditional postal service or delivered by hand if I’m passing.
Client records are also stored electronically at the registered office of Orange Electrical Contractors Ltd and are backed-up to an external cloud service This data is encrypted with the same two employees having access. Information pre-dating the use of Tracker and YourTradeBase was held electronically in individual file form in the client records. Data is also held in a third (internal) database which issues electrical certificates where applicable. This database only contains client names and addresses for producing the certificates and does not hold any contact details. And yes, having to use three separate databases is probably inefficient and a bit of a pain in the arse.
If you have ever made an enquiry with Orange Electrical Contractors Ltd or have appointed me to perform any work, you may:
- Request what information is specifically held about you.
- Request copies of data files stored about you.
- Request that your information is permanently deleted.
In the case of a deletion request, any entries relating to you held on Tracker, on YourTradeBase and on the internal certification database will be permanently removed within 30 days along with other non-essential data such as generic email communications. The historical record held by NICEIC for work completed at your address is required to remain as proof of compliance. Data held in your customer file will also be permanently deleted with the exception of the following documents which the business would be required to retain for legal reasons:
- Invoices issued: Required to be retained for accounting, VAT, auditing, and warranty purposes.
- Electrical certificates/reports issued: Required to be retained as legal proof of work performed at a given property.
- Building Regulation (Part-P) notifications: Required to be retained as legal proof of compliance for work performed at a given domestic property.
- Written correspondence, if any, which I would be required to retain for the record such as signed contracts, reports, discussions or agreements or other important/official communications.
In short, if I’ve done work for you then I can’t entirely pretend you never existed.
Orange Electrical Contractors Ltd will never:
- Sell or release any of your information to any third parties without your explicit consent.
- Send you any unsolicited marketing requests or calls.
- Visitor IP addresses and country of origin.
- Individual page hit counts.
- Search key phrases and keywords used on the site search tool.
- Referring websites and search terms.
- Time of day/day of week and bandwidth traffic statistics.
- Google’s use of the DoubleClick cookie enables it and its partners to serve ads to you based on your visit to this website and/or other sites on the internet
Honestly, the whole Adsense thing is more trouble than it’s worth; it generates about enough to buy me a cup of coffee every month so I don’t know why I bother. If you don’t care about being tracked on the internet and having ‘relevant’ adverts served up to you then ignore it. If you do care, then you’ll probably already know more about disabling cookies and maintaining anonymity than I do. What the hell do you want from me, I’m just an electrician?
Orange Electrical Contractors Ltd. has a presence on social media platforms such as linkedin. I do not engage in any paid advertising, promotion, data collection or tracking via any social media platform, and I only use them in their simplest form as a way to keep engaged with peers, clients, potential clients and the public, although not celebrities who are generally vacuous arseholes. I may post pictures of horrors I find, work I’m proud of or just things that are ‘interesting’ on these platforms or on this website as part of an article such as a blog, but I won’t give out identifying information for any given client. If you don’t want me to take any photos or author any posts for any given site, then please let me know. Retweets or reposts don’t necessarily indicate endorsement. If you post a public request on social media for an electrician or for electrical advice, then I reserve the right to respond directly and offer my services. I may also offer my opinion or comment on any public post whether electrically related or not and regardless of my sobriety at the time. You may of course block me from your timeline, and I may do the same to you, but that’s just how social media works and is nothing to do with data protection.
If you have booked my services through any third-party platform, trade or supplier, they are also responsible for your data independently of my own internal procedures, so go shout at them if they are hacked or get careless.
Orange Electrical Contractors Ltd. reserves the right to update or amend this policy at any time and without notice. If there’s something here that raises an eyebrow, then check back to ensure it hasn’t changed before booking work or ask me about it directly so that I can confirm how it may affect you.